GARBY ANKA S.A., as a manufacturer of professional food processing equipment, provides a 24‑month functional warranty for all products intended exclusively for professional use (B2B).

The warranty covers material or manufacturing defects that occur during normal use in accordance with the operating instructions.

The warranty covers:

• Defects in materials and components
• Manufacturing defects
• Operational malfunctions not related to misuse or lack of maintenance

During the warranty period, the company covers:

• Diagnosis of the malfunction
• Repair and/or replacement of defective parts
• Labor cost for repairs performed at the manufacturer's facility

The method of restoration (repair or replacement of a component) is determined solely by the company.

The warranty covers functional restoration and does not imply replacement of the entire machine.

The company’s liability is strictly limited to restoring the product’s functionality in accordance with the present terms and does not extend to any additional compensation or obligation.

Replacement parts installed under warranty are covered by an additional warranty period of 12 months. This additional warranty applies solely to the replacement part itself and does not create any new or extended warranty period for the product as a whole.

The warranty does not cover:

• Normal wear and consumables
  • Damage caused by incorrect or non‑specialized installation
  • Overloading, misuse, or failure to follow operating & maintenance instructions
  • Operation with unstable or improper electrical supply (voltage fluctuation, lack of protection)
  • Washing with high‑pressure water or use of corrosive cleaning agents
  • Modifications or tampering with the machine
  • Repairs performed by unauthorized technicians
  • Damage due to fall, transport, or improper storage
  • Shipping costs for sending/returning the machine or parts
  • The provision of a replacement machine during the diagnosis or repair period is not covered by the warranty and does not constitute an obligation of the company

Out‑of‑Warranty Diagnostic Fee:

A technical inspection/evaluation fee of €50 applies. This amount is deducted if the repair is approved and carried out.

Installation – Maintenance:

Installation and electrical connection must be performed by a qualified technician.

Routine maintenance is the responsibility of the professional user.

Spare Parts Availability:

The company ensures spare parts availability for at least 10 years from production date.

Required for Warranty Validation:

• Purchase Invoice
• Visible and readable Serial Number
• Use in accordance with official instructions

Service Procedure (RMA):

For faster technical support, the customer must provide the following information (via email or other written communication):

1. Business and installation details
2. Machine serial number and year of manufacture
3. Description of the fault and operating conditions
4. Photos/videos where available
5. Proof of purchase